Tour Agent Job

Zuula Uganda is a corporate travel agency that provides businesses of all sizes with full-service travel coordination. We book reservations for hotels, Rental cars, flights, convention centers and other services and help business owners and executives choose travel destinations for retreats and other events. We’re looking for an experienced Travel Agent to join our team and become a crucial element in our success. The ideal candidate will have some travel experience under his or her belt and be familiar with both domestic and foreign destinations. We offer some on-the-job training, but we need someone who can start performing on day one. we;re looking for a potential candidate to work as a travel agent

Duties and responsibilities

Make reservations for planned travel, including hotels and airlines

Follow up with clients about travel plans and make adjustments as needed

Coordinate the use of bonus miles and other rewards that clients want to use

Resolve scheduling conflicts and other issues as they come up

Advise current and prospective clients about destination options, including pros and cons of each

Coordinate with client’s point-of-contact in days leading up to event or arrangement.

Understanding and meeting customers’ needs

Using your geographical knowledge to help customers find a suitable package holiday or plan independent travel

Making bookings and payments using online computer systems

Advising customers about passports, insurance, visas, vaccinations, tours and vehicle hire

Informing customers of changes like cancelled flights

Arranging refunds and handling complaints

Meeting sales targets

Keeping up to date with developments in the travel industry

Qualifications and skills of the candidate

Associate degree in tours and travel from a recognized institution is preferred

2+ years’ experience in a corporate or leisure travel agency

Familiarity with domestic and foreign travel destinations

Working knowledge of HR functions and planning management

female candidates are encouraged to apply

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